Incident History

The error in message logs has now been fully fixed with the deployment of the permanent code change.

Please refresh your page if still logged in to our interface.

The root cause (in our interface's handling of message log data) has been addressed, and Error 500 should no longer occur. Previously affected areas (now working normally):

• Attachment data
• URL data

Thank you for your patience and understanding while we resolved this. Please let us know if you experience any further issues!

We've identified the root cause in our interface's handling of message log data.

A temporary fix has been implemented to prevent Error 500 occurrences, and a permanent code change is in progress. It is expected to be deployed within the next hour.

Affected areas

• Attachment data
• URL data

Thank you for your patience while we resolve this.

We've identified an issue that can occur when viewing message logs.

Reducing the number of search results prevents this error in most situations.

We are working on a full resolution — thank you for your understanding!

Logs is now processed and searchable.

Reports is getting generated as expected.

We’re currently upgrading our log processing system to improve performance and reliability.

As a result, there will be a temporary delay in generating Quarantine reports.

We appreciate your patience and apologize for any inconvenience this may cause. Our team is working diligently to resolve this as quickly as possible. We’ll provide an update once everything is back to normal.

Wednesday, 11 February 2026
22:00 – 23:00 (CET)
21:00 – 22:00 (UTC)

Some of our online web services will be temporarily unavailable for approximately 10 minutes during this window.

This short maintenance is required to upgrade our backend services, delivering improved performance and new features in the future.

Affected Services

Centera Email Defence
Access to https://email.centerasecurity.com
Release of messages
Preview of quarantined messages

Centera Email Defence M365
Access to https://m365.centerasecurity.com
Release of messages
Preview of quarantined messages

Unaffected Services

• Inbound and Outbound email services
• All scanning and security protection systems

All core protection services will remain 100% operational throughout the maintenance period.

We apologise for any inconvenience this brief downtime may cause and thank you for your understanding.

If you have any questions, please don't hesitate to contact our support team.

Der har været et mindre udfald fra kl 17:30 til 17:45, hvor der ikke kunne hentes offentlige certifikater til sikkermail modtagere.

Andre udgående emails som ikke skulle kryptereres, blev leveret som de skulle.

Vi undersøger årsagen og implementerer løsninger for at undgå samme scenarie igen.